Customer Reviews - Penhallow Remodeling Orange County

Recent Reviews

The kitchen we got is not the kitchen we originally asked for, and I mean that as a compliment. We walked into the design meeting with a budget of about $30,000 and a Pinterest board full of open shelving. Their team walked us through why closed cabinetry would hold up better in a house with three kids and actually cost less. We ended up at $34,500 with KraftMaid cabinets and Cambria quartz, and the written price never moved. The crew finished in five weeks and vacuumed under the fridge before they left.

Angela Y. – Tustin

Our master bath had a shower pan that had been leaking into the subfloor for what we now realize was years. Another contractor told us it would be a two-day patch job. Penhallow opened it up, found rot under the cement board substrate, and walked us through exactly what they found. The fix added twenty-eight hundred to the job, but they showed us the damage before touching anything else. That’s why the written price matters. It was higher than the original, but we agreed to every line item. They installed a Kohler curbless shower and it looks like it was always here.

Rosa M. – Fountain Valley

Trevor came out himself for the estimate. He spent forty minutes looking at our 1968 kitchen and asked about how we actually cook, not just what colors we liked. The written price he gave us was not the lowest of the four we collected. It was the only one that included a line for bringing the electrical up to code. Two of the other bids didn’t even mention it, which tells me they either missed it or planned to hit us with a change order later. The remodel ran $41,000 and change, and the invoice matched the original number to the dollar.

Tracy Z. – Huntington Beach

We had a small thing go wrong about five months after our bathroom remodel was done. One of the drawer faces on the vanity started catching. I called the number on the contract expecting a voicemail at 9pm on a Tuesday. A live person answered, took my information, and had someone out that Friday. No service call fee, no arguing about whether it counted as part of the job. They fixed the alignment and re-checked every drawer while they were there. That’s when the 365-Day Done Right Promise stopped being a line in a brochure and became a reason we’ll hire them again.

Rachel P. – Mission Viejo

We had Penhallow remodel our laundry room and half bath, which is not a glamorous project, but they treated it like it mattered. The technicians showed up in uniforms every day at the time they said they’d be there. They put down floor protection through the kitchen and hallway without being asked. The tile work in the half bath is the tightest grout job I’ve seen in any house we’ve owned. The whole thing came in at $19,200, which was four hundred dollars under the written price. I’m not sure how often that happens in Orange County, but it happened to us.

Angela Y. – Irvine

What sold us was the guarantee, but what impressed us was how little we had to think about the job once it started. Penhallow’s project manager sent a text every Friday with what happened that week and what was coming next. We didn’t have to chase anyone. They installed James Hardie siding on the back of the house as part of a whole-home refresh, and the crew cleaned the job site at the end of every single day. My neighbor asked for their card. I gave him Trevor’s direct line.

Rosa M. – Costa Mesa